We understand that sometimes items may need to be returned or exchanged. Please read Sweet sour candles return policy below to learn more about our procedures, requirements, and other important information.

Eligibility: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. The return must be initiated within 15 days of the delivery date. Items that are final sale are not eligible for returns.

Return process:
To initiate a return, begin by clicking this link. The customer is responsible for the cost of shipping the item back to us. Once we receive the item and verify its condition, we will process the refund

Refunds:
Funds from returned items will be issued as store credit within 10 business days of receiving the returned item. Please note that original shipping fees may not be included in the store credit.

Damaged or incorrect items:
If you receive a damaged or incorrect item, please contact our customer service phone line team within 14 days of receiving the item. We will work with you to resolve the issue as quickly as possible

Return shipping address: Please contact our customer service phone line team to receive the return shipping address.

Return restrictions: We reserve the right to refuse returns if the item is not in its original condition or if the return request is made after the 30-day return window

If you have any further questions or concerns about our return policy, please do not hesitate to contact us. We appreciate your business and want to ensure your complete satisfaction with your purchase.